Emart24 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how emart24 collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to managing your data responsibly and transparently.
Effective: 1 January 2026. This policy may be updated from time to time.
What Information Do We Collect From You?
When you register and use the emart24 platform, we may collect various types of information to ensure our services run smoothly and securely. The types of information collected include:
- Account information: Full name, email address, phone number, date of birth, and proof of identity required for account verification (KYC).
- Payment information: Transaction details in MYR (RM), payment methods used (such as TNG or FPX), and deposit and withdrawal history. Full card numbers or complete bank account details are not stored directly by emart24.
- Device and browser information: IP address, browser type, operating system, device model, and screen resolution. This data helps us detect suspicious activity and ensure the platform works properly across different devices.
- Usage data: Pages visited, session duration, clicks, in-platform searches, and interactions with games or betting markets.
- Cookies and tracking technologies: Small files stored on your device to enhance the user experience and analyse platform traffic.
How Is Your Information Used?
Emart24 only uses collected information for legitimate purposes directly related to platform operations. The primary purposes include:
- Verifying user identity during registration and the KYC process to meet compliance requirements.
- Processing deposits and withdrawals in MYR (RM) securely and accurately.
- Providing responsive customer support whenever you reach out to us.
- Sending account-related notifications, transaction updates, relevant promotions, or policy change announcements.
- Detecting and preventing fraud, account abuse, or activity that violates our terms of service.
- Analysing platform usage patterns for product improvement and user experience enhancement.
- Complying with legal obligations and regulations applicable in Malaysia.
Emart24 will not use your information for purposes unrelated to platform operations without your prior consent.
Data Storage, Security and Third-Party Sharing
Storage & Security
All user data is stored on servers protected with SSL encryption and industry-standard technical security measures. emart24 restricts access to personal information to only those staff who require it to perform their duties.
Financial transaction data in MYR (RM) is processed through payment channels that comply with recognised security standards. emart24 does not store full card numbers or sensitive bank account details in our systems.
Third-Party Sharing
Emart24 does not sell or rent users' personal information to any third party for marketing purposes. However, information may be shared in the following limited circumstances:
- Payment service providers that process MYR transactions on behalf of emart24, subject to strict confidentiality agreements.
- Law enforcement agencies or regulatory bodies in Malaysia when required by law.
- Third-party technical service providers (such as cloud or analytics services) that support platform operations, subject to appropriate privacy terms.
In all of the above cases, emart24 ensures that only the minimum necessary information is shared and that it is protected by appropriate agreements.
Your Rights as a User & How to Contact Us
Right to Access, Correction and Deletion
As a registered emart24 user, you have the following rights regarding your personal data:
- Access rights: You can request a copy of the personal information we hold about you by contacting our support team.
- Right to correction: If your information is inaccurate or out of date, you can update it through your account settings or by contacting us directly.
- Right to deletion: You may request the deletion of your account and associated data, subject to record retention requirements under Malaysian law and the platform's operational needs.
Privacy Policy Updates
Emart24 reserves the right to update this Privacy Policy at any time. Users will be notified of significant changes via their registered email or through in-platform notifications. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
How to Contact the emart24 Team
If you have any questions about this Privacy Policy, or wish to exercise any of the rights outlined above, please contact us:
- Support email: [email protected]
- Operating hours: 24 hours a day, 7 days a week
You may also refer to FAQ section for instant answers to the most frequently asked questions about privacy and data security at emart24.
Still Have Questions About Your Privacy?
The emart24 support team is here to help. Contact us or check our FAQ for more information on how we protect user data in Malaysia.